Monitoring and Management

There are two main types of IT support available when it comes to supporting your business.  
The Break/Fix model and Managed IT services:

Break-Fix
Break-fix is the IT support you receive when you contact a technician after equipment or services have broken down.  It has no recurring costs attached and seems to make financial sense, before IT issues start to strike.  
"In this model there is no incentive for the less ethical IT technician to fix properly or ensure it does not happen again"

Managed Services
Managed services support involves monitoring your systems to detect and fix issues.  It provides an ongoing and reliable relationship between your business and your IT support. 

Auxilium Curo IT Managed Services
Using our managed services turns your IT expenses from an unpredictable and irregular expense into a fixed monthly fee.  In return, our IT technicians monitor and maintain your entire IT system.  The goal of IT services is to maximise productivity.  This is done by ensuring the efficiency and reliability of your IT system hence minimising downtime. 

Remote Management and Monitoring
To access Auxilium Curo services we will implement a Remote Monitoring and Management (RMM) solution which will allow our system and helpdesk services to monitor your IT devices and critical systems ensuring uptime and in the event of issues allowing us to remotely access and fix.  Most of the time long before it becomes an issue to you and your business.

 Laptop / Desktop / Tablet Devices

Our RMM installs on Windows and Apple devices providing
  • 24 /7 Monitoring and Management
  • Remote Support
  • Managed Patch Updates
  • Next Generation AV
  • DNS Protection
Pre-requisite to the full Auxilium Curo Helpdesk Services

Onsite and Cloud Based Servers

Our RMM Services provides support for Windows Servers both Physical and Virtual onsite and offsite and includes:
  • 24 /7 Monitoring and Management
  • Remote Support
  • Managed Patch Updates
  • Next Generation AV
  • DNS Protection
Pre-requisite to the full Auxilium Curo Helpdesk Services

Key Network devices

Our RMM Services provides management and monitoring for all critical devices in your network and includes: 
  • All non Windows and Apple devices
  • Router and Firewall Management

Pre-requisite to the full Auxilium Curo Helpdesk Services

Laptop / Desktop / Tablet 

from£15.00+vat

Per month / Per Device
Perfect for every user device on your network.  Removes the need for multiple tools.  Reduces your support issues and also enhances your security profile.

Servers

from £35+vat

Per month / Per Device
Covers your critical servers, reducing issues and improves uptime.

Network Devices

£15.00+vat

Per month / Per Device
Only key critical devices are charged (such as Router, Firewall) all other device FoC